FAQs

Is your wax mixed with other types of wax?

Never! We only use 100% soy wax in our melts. You can tell when soy wax is used as it is prone to "frosting", which is the white powdery look on some melts (although this doesn't happen all the time). This is the natural process of the soy trying to return to its natural state. Frosting is just proof that it's 100% natural soy and doesn't affect the scent at all!

How long does each melt last?

This is a tricky one as it depends on many factors, such as the type of burner, which tea-light candle you use, where your burner is placed in the home, etc, but as a general rule, each star should last for at least 8 hours.

What size tea-light should I use?

Only ever use a 4-hour tea-light. Using an 8-hour (extra-large) tea-light makes the burner too hot, which can cause the burner to crack or the fragrance to burn off too quickly. Safety first!

Are your melts safe to use around pets?

Generally, yes! However, since every pet is different, we always recommend starting with a short burn time to see how they react. Our CLP labels list all allergens so you can double-check with your vet if you have specific concerns

I want to change the colour of a bar / I want a fragrance in a bar that you don't stock!

Drop me a message, and I'll be happy to help! Drop me an email at hello@starscents.co.uk 

When will my order be dispatched?

I try my best to dispatch orders on the same working day if ordered before 10am, although this isn't guaranteed. As a rule of thumb, orders are dispatched the next working day. I use Royal Mail, but if you prefer another courier, let me know and I'll be happy to accommodate your requests. 

Is your packaging recyclable?

Absolutely! We pride ourselves on being as eco-friendly as possible at Star Scents. We send out orders in recyclable boxes using paper tape to seal them up. We also have a thermal postage label printer to cut down on ink. We package the melts up in glassine bags, which are biodegradable and recyclable, and we use shredded Kraft paper and corn starch packing peanuts. Any glitter used is always biodegradable, and the clamshells are made from recycled plastic and can be recycled again. Did you know our packing peanuts dissolve in water? Give it a try!

What is CLP, and are you compliant?

Those labels you see on the back of the melts? These are the CLP labels that wax melt makers MUST use - it's against the law not to! Stay away from vendors who do not have these labels on their products. If you're wondering why these labels are so important (and why they have all those warning symbols!), check out my blog post here: https://starscents.co.uk/blogs/news/why-the-annoying-stickers-the-truth-about-wax-melt-labels

Are your bath & body products safety tested?

Absolutely. Every single bath and body product I make has a CPSR, which stands for Cosmetic Product Safety Report.

In plain English, this means a qualified chemist has put my recipes through their paces to make sure they are safe for your skin. It’s a legal requirement in the UK, and I wouldn’t dream of selling anything without one.

Every product is also registered with the OPSS (Office for Product Safety and Standards). I’m also a proud member of the Guild of Craft Soap & Toiletry Makers, so you can soak away knowing you’re in safe, fully-compliant hands!