Is your wax mixed with other types of wax?
Never! We only use 100% soy wax in our melts and candles. You can tell when soy wax is used as it is prone to "frosting" which is the white powdery look on some melts (although this doesn't happen all the time). This is a natural process of the soy trying to return to it's natural state.
How long does each melt last?
This is a tricky one as it depends on many factors, such as type of burner, which tea-light candle you use, where your burner is placed in the home etc but as a general rule, each star should last for at least 8 hours.
I want to change the colour of a bar / I want a fragrance in a bar that you don't stock!
Drop me a message and I'll be happy to help! Drop me an email at hello@starscents.co.uk
When will my order be dispatched?
Orders placed before 10am will be dispatched on the same working day, except in busier times like the Autumn/Winter/Christmas periods. I do not dispatch at the weekend, unless you have upgraded the postage. Orders placed after 10am may still go out the same day but would usually go out the next working day.
Is your packaging recyclable?
Absolutely! We pride ourselves on being as eco-friendly as possible at Star Scents. We send out orders in recyclable boxes using paper tape to seal them up. We also have a thermal postage label printer to cut down on ink. We package the melts up in glassine bags which are biodegradable and recyclable and we use shredded Kraft paper and corn starch packing peanuts. Any glitter used is always biodegradable and the clamshells are made from recycled plastic and can be recycled again. Did you know our packing peanuts dissolve in water? Give it a try!
Are you CLP complaint?
We most certainly are. Those labels you see on the back of the melts? These are the CLP labels that wax melt makers MUST use - it's against the law not to! Stay away from vendors who do not have these labels on their products.
Do you have CPSRs?
We do! Every bath & body product made at Star Scents has the necessary testing and requirements needed to be able to sell them. Every product has been registered with the OPSS and we comply with all relevant regulations.